Charlie - Lover of customer service and retail experiences.

Lover of customer service and retail experiences.
11 Posts
Keeping Warm 🧣

Keeping Warm 🧣

Hats, Scarves and Gloves, matching or not? Passing the time, chatting with friends, listening to each other's points of view on specific topics can be pretty educational and thought-provoking. However, we all know we can talk about, well, just about anything! I was listening to my friend talking about her purchase of a new hat and scarf, she then added gloves into the mix, and it sounded like she had lost a penny and found a pound! "It's a matching set," she declared! So for the next 10 minutes, our conversation was about hats, scarves and gloves, which looks best,…
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The Letter……💌

The Letter……💌

Making New Memories When the decorations have been taken down, and the last bit of tinsel sparkle has been dusted away, or so I believe, (I always miss something), I began to think about what would be nice to do next?🤔It needs to be thoughtful and meaningful to create a new memory. Then! a light bulb moment! I will write a letter to my Aunty. My Aunty grew up when, "in those days," it was "the norm" to write and receive letters. The sound of the "letterbox clatter" would have her racing to the window, looking out and shouting "the…
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My Christmas Gift 🎁

My Christmas Gift 🎁

A gift to me from me 😇 The thrill of going shopping can be a wonderful experience for me, in fact, I just love it! Especially when it comes to Christmas when it's as good a reason as any to treat myself, and as we say, I've been very good this year, thank you, Santa! So, after doing the housework, I jumped in the car and headed to town, parked up, threw my oversized bag on my shoulder and set off walking towards Westborough in Scarborough. A cold chill in the air reminded me of the time of year, and…
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Dixons – Filey

Dixons – Filey

Has got the Bloomin lot! One of my wonderful friends had recently bought a house and was telling our group of friends, "if you are thinking of buying a present for me, can you get me a voucher from Dixons? I have seen the perfect oven in there; it's a SMEG oven", This was then followed by exciting tales of being able to whip up the perfect Christmas dinner and the obligatory pigs in blankets. Needless to say, her enthusiasm and multiple "it's amazing" made me chuckle because I'm not sure what my response would be if someone got me…
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The owl and the pussycat

The owl and the pussycat

A step back in time. I was mesmerised standing outside the Owl and the pussycat shop in Whitby.Whoever had dressed the window had a natural talent for creativity and flair, and I couldn't wait to step inside. Wishing you a Merry Christmas As I browsed, I overheard a lady who was purchasing her items waxing lyrical about the window display and how she and her husband were due to go home the day before, however, they had stayed an extra night to enable them to visit this shop as it was closed the previous day.How wonderful, I thought, and I…
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Eastfield Garden Centre – A Magical Place ⛲️

Eastfield Garden Centre – A Magical Place ⛲️

A Christmas wonderland 🎄 If magical is what you are after this Christmas, then you won’t go wrong making a trip to the Eastfield Garden Centre. As I entered, I could see a selection of delicious cakes and scones, in the café area and I thought “well it would be rude not to”!  After tea and scone which was so very yummy, I moved slowly down each aisle and was met with mouth-watering treats to fruit flavoured teas perfect for Christmas stockings. Bottles of Gin and Spiced Rum filled the shelves with a festive feel, a local Whisky tasting experience is…
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Electrodec

Electrodec

Twinkling lights in the dark! If ever there is a time to stop a minute and think about a remarkable retailer, it's now. Walking down Victoria Road in Scarborough, I can see the lights in the window at Electrocdec, and I know I'm in for a real treat.Electrodec’s original founders Peter and Margaret also lived above the shop it has been family-run ever since.  The shop has changed with the times. However, it's clear excellent customer service has been at the very heart of this place and still is, nothing is too much trouble. They have given us a truly…
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Kemps on the Coast.

Kemps on the Coast.

Don't miss this hidden gem! … There are so many things to see and shops to shop in the beautiful town of Whitby it's hard to know which direction to take.Walking across the swing bridge over the River Esk, admiring the views of the harbour and town I was feeling excited about finding another perfect gift and happy with myself for being so organised this year! As I stood at the crossroads, I noticed a sign which indicated that Kemps on the Coast was down a winding street to the right of me and today, this is where I'm heading.…
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The Gentleman’s lifestyle Store

The Gentleman’s lifestyle Store

With a twist…… Furbellow & Co is a Gentleman's lifestyle store with a twist, nestled on Sandgate in the old part of the town of Whitby. Everything about the visual merchandising in this unique store is perfect.It is clear that hard work, creative skills and artistic design are at work at their very best in this beautiful shop. As I entered the shop, I felt immediately that it would be a truly unique experience, and It definitely was.The beautiful delicate aroma, coupled with the smell from the wood burner, filled my senses which were divine.I could see a big leather…
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Lilly’s Treasures

Lilly’s Treasures

Lilly's Treasures Handmade Gift Boutique Some of my family will ask me what I want for Christmas? I always answer this question the same way, and here's how. "I would love a surprise", I hear a quiet sigh, this does not seem to sit quite right. So I'm asked to give a clue as to what I need or want? I sigh this time, " a surprise would be lovely", the conversation will continue until I stop and think, mmm, do I need anything? Should I answer with "save your money, I'm ok" or "how much are you spending on…
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